Helping seven senior consultants and account managers improve the quality and consistency of their online client meetings
Helping seven senior consultants and account managers improve the quality and consistency of their online client meetings
Even before the COVID-19 pandemic hit, Prospero‘s team found itself delivering more and more online meetings for their clients. These included presentations, working group meetings, and strategy or decision-making discussions.
Our brief: help them deliver effective and engaging meetings with confidence.
We had to design a training that would be valuable to both junior and senior staff, with varying degrees of experience and confidence.
We designed a bespoke training over three half-days, fitting around participants’ busy agendas.
Early interviews and an anonymous survey surfaced four needs, around which we designed the training:
After the training, participants’ self-assessed skills increased 63% on average across all four areas when compared to pre-training data.
Overall, they shared a 95% satisfaction rate about the training itself.