Helping seven senior consultants and account managers improve the quality and consistency of their online client meetings
Even before the COVID-19 pandemic hit, Prospero‘s team found itself delivering more and more online meetings for their clients. These included presentations, working group meetings, and strategy or decision-making discussions.
Our brief: help them deliver effective and engaging meetings with confidence.
We had to design a training that would be valuable to both junior and senior staff, with varying degrees of experience and confidence.
“This is positively the best training we have ever had as a team.”
We designed a bespoke training over three half-days, fitting around participants’ busy agendas.
Early interviews and an anonymous survey surfaced four needs, around which we designed the training:
- to better design and plan
- to deliver highly engaging meetings
- to follow up and evaluate
- and to build the team’s confidence as online hosts.
After the training, participants’ self-assessed skills increased 63% on average across all four areas when compared to pre-training data.
Overall, they shared a 95% satisfaction rate about the training itself.