Deliver a bespoke training in the skills and tools to confidently run excellent online meetings
Even before the COVID-19 pandemic, our client’s team increasingly organised online meetings for their clients. These included presentations, working group meetings, and strategy or decision-making discussions. The team needed to know how to handle these crucial online sessions more effectively.
They wanted a tailored training course that would be valuable to their entire staff – from junior consultants to founding partners – with varying degrees of experience and confidence. The course had to fit within the staff’s busy and varied schedules.
What we did
We designed a training over three half days, focusing on the four key areas identified by the team itself:
- Better design and plan online meetings
- Deliver highly engaging meetings
- Follow up and evaluate their meetings’ impact
- And build the team’s confidence as online hosts
We crafted the course to cover basic tech skills, such as how to use WebEx – their software of choice – and Mural, a well-known online whiteboard. We built in activities to let participants run an online meeting first-hand, and get the trainers’ and their peers’ feedback, increasing both their experience and confidence.
The online training course covered general principles as well as tiny-but-meaningful aspects when facilitating online: how should you use your voice? How can we reach a decision? What if participants don’t engage? What if something unplanned happens?
Impact and feedback
Overall, participants showed a 95% satisfaction rate about the training itself.
After the training, participants’ self-assessed skills increased by 63% (from 2.8/5 to 4.6/5) across the four key areas compared to pre-training data.
The training course was repeated two years later to refresh the team’s memory, and provide the same skillset to newer team members.